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Delivery and Shipping Policy of 10Seconds


Introduction

At 10Seconds, we are committed to providing you with a seamless shopping experience, including fast and reliable delivery. Below are the details of our delivery and shipping policies.

1. Delivery Options

We offer the following delivery option:

  • Same Day Delivery: Free for all orders placed before 12 PM. Orders placed after 12 PM will be delivered the next business day.

2. Shipping Rates

  • Same Day Delivery: Free for all orders.

3. Order Processing

  • Orders are processed immediately after receiving payment confirmation.
  • Orders placed before 12 PM will be delivered on the same day. Orders placed after 12 PM will be delivered the next business day.
  • You will receive an email confirmation once your order has been shipped, including a tracking number.

4. Cash on Delivery

If you choose to pay using Cash on Delivery (COD), you will be required to provide accurate delivery details. Our delivery partner will contact you to confirm the delivery time and date. Please ensure someone is available to receive and pay for the order at the delivery address.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the link provided in the email or by visiting our website and entering your tracking number.

6. Delivery Issues

  • Incorrect Address: If the delivery address provided is incorrect, please contact us immediately at [email protected] or [Your Phone Number] to update your address. We are not responsible for orders delivered to an incorrect address provided by the customer.
  • Delayed Delivery: While we strive to deliver your order within the specified time frame, delays may occur due to unforeseen circumstances. We will notify you of any significant delays.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of receiving your order at [email protected] or [Your Phone Number]. Provide details and photos of the damaged items, and we will arrange for a replacement or refund.

8. International Shipping

Currently, we only ship within [Your Country]. We are working on expanding our delivery services to other regions and will update our policy accordingly.

9. Contact Us

If you have any questions or concerns about our Delivery and Shipping Policy, please contact us at:

Email: [email protected]

Mailing address: [Your Store Address]

Phone: [Your Phone Number]