Return and Exchange Policy of 10Seconds
Introduction
At 10Seconds, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your product for any reason, our Return and Exchange Policy is here to help.
1. Return Eligibility
To be eligible for a return or exchange, please ensure that:
- The item is unused, in the same condition as received, and in its original packaging.
- The item is returned within 30 days of the delivery date.
- Proof of purchase (receipt or order confirmation) is provided.
2. Non-returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
3. How to Return an Item
To initiate a return, follow these steps:
- Contact Us: Email us at [email protected] or call us at [Your Phone Number] to request a return authorization.
- Prepare Your Package: Pack the item securely, including the original packaging and proof of purchase.
- Shipping: Send the package to the following address: [Your Store Address]. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
5. Exchanges
If you need to exchange an item for the same product, contact us at [email protected] or [Your Phone Number]. We will process your exchange once we receive the returned item and verify its condition.
6. Shipping Costs
- Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
- Exchange Shipping: We will cover the shipping costs for sending the exchanged item back to you.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or [Your Phone Number] with details and photos of the defect. We will arrange for a replacement or refund.
8. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
9. Contact Us
If you have any questions about our Return and Exchange Policy, please contact us at:
Email: [email protected]
